We Are Hiring
Customer Service Representative
Company: Shopperce Nigeria LTD
Industry: E-commerce
Location: On-site — Kubwa, Abuja
Employment Type: Full-time | Permanent
Working Days: Monday – Saturday
Application Deadline: 10:00 PM (same day this is viewed)
About Us:
Shopperce NIG LTD is an indigenous e-commerce company serving customers across Nigeria. We specialize in selling quality consumer products through a customer-focused model that prioritizes clear communication, efficient order processing, and reliable delivery. Our operations are built around speed, accountability, and continuous improvement, with strong collaboration between customer service and logistics teams.
We are looking to hire a Customer Service Representative who will serve as a key link between our customers, logistics partners, and internal team.
Role Summary:
The Customer Service Representative will be responsible for delivering a high-quality customer experience by handling inquiries, confirming orders, coordinating deliveries, and maintaining accurate records.
This role requires speed, empathy, organization, and clear communication, as customer interactions directly impact revenue, customer retention, and brand reputation.
Key Responsibilities:
✤ Receive and make phone calls to customers
✤ Communicate with customers via WhatsApp, social media, and official office lines
✤ Answer inquiries related to products, orders, pricing, and delivery timelines
✤ Confirm customer orders and guide them toward successful completion
✤ Collaborate with logistics and delivery teams to track and ensure timely delivery of orders
✤ Follow up on pending, delayed, or failed deliveries
✤ Respond promptly to messages, comments, and inquiries across platforms
✤ Handle customer complaints professionally and turn negative experiences into positive outcomes
✤ Keep accurate records of customer interactions, orders, and delivery status
Responsiveness is critical — delays can lead to lost sales and poor customer experience.
Salary
⇛ ₦95,000 – ₦110,000 (Based on performance)
⇛ Participate in Team Profit / Bonus Share
⇛ We provide structured benefits to support productivity, development, and long-term success within the company.
Benefits & Growth
✤ Performance-based bonuses and Festive/Christmas bonuses
✤ Training and continuous learning opportunities
✤ Room for growth and advancement within the company
✤ Supportive work environment
The ideal candidate is someone who:
✤ Is empathetic, patient, and customer-focused
✤ Has excellent verbal and written communication skills
✤ Possesses strong active listening and problem-solving abilities
✤ Can manage multiple tasks while maintaining attention to detail
✤ Is organized, reliable, and good at record-keeping
✤ Remains calm and professional in high-pressure situations
✤ Is tech-savvy and quick to learn new tools
✤ Is proactive, self-motivated, and committed to service excellence
Required Skills & Experience
✤ Experience handling customers via phone calls and online messaging (WhatsApp, social media)
✤ Ability to influence customers through calls or messages to take desired actions Strong interpersonal and communication skills
✤ Familiarity with CRM systems or customer support tools is an advantage
✤ Ability to work fixed hours on-site and remain actively responsive
Computer literacy
Working knowledge of:
Google Drive
Email
Microsoft Word & Excel
Preferred
At least 1 year experience in customer service, e-commerce, or an online business environment
Experience dealing with prospects, leads, and customers.
Shopperce || 2026